Política de reembolso

 

Refund and Return Policy

1. All Sales Final

All purchases made through our Website are final. We do not accept returns, exchanges, or offer refunds for any products purchased. Once a transaction is completed, it cannot be reversed or modified.

2. Order Verification

Before finalizing your purchase, please ensure that:

• The product you are ordering is correct.
• Your shipping information is accurate.
• You have reviewed the product details and pricing.

3. Exceptions

We do not accept returns or offer refunds except in cases where the product is damaged or is defective. For such issues, please refer to the section below.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 3 days of receipt. To report a damaged or defective product:

• Email us at urbanmario839@gmail.com with your order number and a description of the issue.
• Include photos of the damaged or defective product and packaging if applicable.

We will review your request and, if approved, offer a replacement or store credit based on our assessment. Refunds will not be issued.

5. Order Cancellations

Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.

6. Shipping Errors

If you believe you have received the wrong item or there was an error with your shipment, please contact us immediately at urbanmario839@gmail.com. We will review the issue and, if confirmed, provide instructions on how to proceed.

7. Contact Information

For any questions or concerns regarding our Refund and Return Policy, please contact us at:

urbanmario839@gmail.com